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Full Definition of COMMUNICATION
Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management--an organization cannot operate without communication between levels, departments and employees.
the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else
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human communication
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nonverbal communication
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He is studying insect communication.
Why is Communication Important
It is important to communicate well. It can help you to understand what another person is saying. It also means that they can express their own needs and concerns. When you are seriously ill, there will be many things that need to be discussed. Some of these discussions may be difficult and emotional.
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Friday, 28 November 2014
Communication In Workplace
talking about movies (The Fast and the Furious 2001)
The Fast and the Furious (2001)
Main article: The Fast and the Furious (2001 film)
The film is loosely based on a magazine article, titled "Racer X",
about street clubs that race Japanese cars late at night. Elite street
racer and ex-convict Dominic Toretto (Vin Diesel) and his crew: Jesse (Chad Lindberg), Leon (Johnny Strong), Vince (Matt Schulze) and Letty Ortiz (Michelle Rodriguez), are under suspicion of stealing expensive electronic equipment. Brian O'Conner (Paul Walker)
is an undercover police officer who attempts to find out who exactly is
stealing the equipment. He worked for FBI agent Bilkins (Thom Barry) and LAPD officer Tanner (Ted Levine).Falling for Dominic's younger sister, Mia Toretto (Jordana Brewster), Brian later confesses to her his status as an undercover cop and convinces her to come with him to save her brother and his friends from the truck drivers, who have now armed themselves to combat the robberies. He tracks Dominic's location by triangulating his cell phone signal and they arrive at the hijacking in-progress to find Letty, badly injured at the car accident, and Vince critically wounded, having lacerated his arm and been shot by the truck driver. Brian and Mia work together with Dominic, Leon and Letty to rescue Vince. Brian then makes the difficult decision to blow his cover to the crew by phoning in for a medivac. The revelation enrages Dominic, but he contains himself and flees with Leon, Letty and Mia as the medivac arrives for Vince.
Brian follows Dominic to his house and holds him at gunpoint to prevent him from fleeing. Jesse arrives shortly afterwards, apologizing for his actions at Race Wars and pleading for Dominic's help with Johnny Tran (Rick Yune). Moments later, Tran and his cousin Lance Nguyen (Reggie Lee) perform a drive-by shooting, killing Jesse. Brian and Dominic chase them, with Dominic driving his late father's modified 1970 Dodge Charger. Dominic forces Lance's motorcycle off the road, severely injuring him, while Brian shoots and kills Tran. Afterwards, Brian and Dominic engage in an impromptu street race, narrowly avoiding a passing train. Dominic collides with a semi-truck and rolls his car twice, injuring himself, and rendering the Charger un-drivable. Instead of arresting him, Brian hands over the keys to his Supra and lets Dominic escape, using the line "I owe you a ten second car". After the credits, Dominic is seen driving through Baja California, Mexico in a 1970 Chevrolet Chevelle SS.
Friday, 7 November 2014
Keyword in formal letter
I'm sorry about...
I am sorry that...
I'm very sorry about...
I'm very sorry for...
Please forgive me for...
I'd like to apologize for...
Please accept my apologies
Please accept my sincere apologies. (very formal)
I'd be grateful if you could...
I would be grateful if you could...
I would appreciate it if you could...
Could you please...
I was wondering of you could help me.(informal)
I would like to know...
Asking for Information
I am writing to enquire about...
I am writing to find out about...
What I am looking for is...
I would like to know about/if...
Closing
I look forward to seeing you.
I look forward to hearing from you.
I look forward to meeting you.
Negotiation workplaces
Sustained workplace conflict can become disruptive to productivity and
lead to excessive employee turnover. Managers and human resources
professionals need to become proficient at crisis management, and part
of crisis management is workplace conflict negotiation. Understanding
the different ways that workplace conflict can develop will become a
helpful tool in understanding the best ways to approach conflict
negotiation.
Sometimes all a workplace conflict situation needs is clarification of
company policy or employee job duties. For example, if two employees
begin disputing responsibility over performing a specific job duty, then
the situation requires a clarification of each set of job tasks by
management. Negotiating an end to a conflict caused by misinterpretation
of policies or duties is an opportunity for the company to create
clearer guidelines that prevent these sorts of conflicts in the future.
When negotiating the clarification of guidelines, it is important to
have the departmental manager, the employees involved in the conflict
and a human resources representative on hand so that the clarifications
through negotiation become part of company job duties.
Employees need to feel involved in the success of the company or
workplace conflict can arise. When the staff feels alienated by the
management team because management is not allowing employee input into
company decisions, then the employees will begin to exhibit
insubordinate behavior. Negotiating with a staff that feels alienated is
a sensitive process. The company wants to avoid telling the staff to
get back to work and delivering instructions without seeking input from
employees. A staff that is continually told what to do even after it has
given signs that it is unhappy will escalate the conflict with
management. The management teams need to set up ways for employees to
give input, such as having managers adopt an "open door" policy or
putting an employee suggestion box in the break room and using it.People communicate in different ways. Some people require very little
information to understand a subject, while others need more information
and a clearer explanation in order to gather meaning. When employees
with different ways of conveying and processing information try to
communicate in the workplace, there can sometimes be a conflict.
Negotiating a misunderstanding of information can be as simple as
letting each side state its position, and then the manager acts as a
facilitator who assists each side in gaining understanding. Before
bringing the parties together to solve this sort of conflict, the
manager should spend time discussing the issue with each party
individually to make sure that when an understanding is made, that
understanding will not spark another conflict.
Workload
Conflicts can erupt in the workplace as a result of an excessive workload causing stress on the staff. Management needs to adopt a proactive negotiation approach when it comes to elevated work levels. This is where anticipation in company planning of annual peaks in production, such as holidays, or rise in customer demand due to the release of a new product is critical. Prepare employees for the rise in workload by offering overtime or staggering shifts to help deal with employee stress. If the workload situation is not dealt with in advance, then conflict negotiations become a matter of finding solutions to ease the extra work burden the staff feels. Additional employee breaks or bringing in part-time temporary staff may help to solve the workplace conflict.
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